Terms and Conditions

General Terms and Conditions

Your booking is not confirmed until payment has been received. The first payment is required to secure your reservation.

These general terms and conditions apply to all properties and bookings. Your specific booking details will appear on the following page after accepting these terms. Please read them carefully as they contain important obligations.

Definitions

• Guest / You: The person named in the booking confirmation, aged 25 or older, unless otherwise agreed in writing.

• Guests: All persons staying at or using the property.

• Property: The holiday accommodation you have booked.

• Owner: The legal proprietor of the Property.

• Manager: The person appointed by the Owner to manage and maintain the Property.

Currency and taxes

All prices are in NZ dollars and include GST (NZ sales tax).

Guest Responsibilities

• Lead Guest: You, as the named guest, are fully responsible for the property and its contents during your stay. Subletting or transferring the booking without prior written consent is prohibited.

• Identity Verification: You may be asked to provide a valid ID for verification.

• Suitability: It is your responsibility to ensure the Property is appropriate and safe for your group, including children, elderly, or persons with disabilities.

• Permitted Use: The Property is strictly for holiday accommodation. Guests may not carry out any activity that could void insurance or breach local laws. Guests have no right to remain beyond the booked dates.

• Security: Ensure all access points (windows, doors, gates, etc.) are secured when leaving the property.

• Liability for Damages: You are responsible for any loss, damage, or breakage caused by members of your party, including pets and visitors. The cost of repair or replacement will be charged to you.

• Safety and Risk: All usage of the Property, amenities, and features is at your own risk. The Company, Owner, and Manager accept no liability for injuries, losses, or damages.

• Children and Pets: Children must be supervised by an adult at all times. Pets are only permitted if explicitly allowed in your booking confirmation and must be managed responsibly.

• Smoking: Smoking is strictly prohibited indoors or outside near to any building. Cleaning fees apply for any evidence of smoking.

• Appliances and Settings: Do not modify the settings of any appliances, including climate controls or security systems. Costs for resetting these may be charged.

• Keys and Access Devices: Keys are stored in the lockbox on the property.  You will be notified of the unique code for your stay prior to your arrival. All keys and remotes must be returned as instructed. Lost items or tampering with locks will incur additional charges (starting from $100 + GST).

• Reporting Issues: Any damage, maintenance concerns, or faults must be reported to the Manager promptly.

Occupancy and Conduct

• Guest Limits: The number of guests must not exceed the stated maximum without written approval.

• Additional Accommodation: Tents, caravans, or other accommodations are not permitted.

• Events and Gatherings: No parties, functions, or commercial activities are allowed.

• Noise Policy: Always maintain respectful noise levels. Disturbance to neighbors is strictly prohibited.

• We reserve the right to ask guests to vacate premises for failing to abide by the above rules.

During Your Stay

• Support: Assistance is available during regular hours, and for emergencies until 8 PM. Contact details will be provided before your arrival.

• Call-Out Fees: May apply if issues arise from guest actions.

• Issues can usually be resolved quickly for you when the Manager is informed of the problem. Report any problems, faults, breakages or damage to the Manager immediately

Check-In / Check-Out

• Check-in time is from 3:00 PM on the date of your arrival.

• Please ensure you have read and understood your arrival details in full, to ensure you are aware of how to access the property upon your arrival. Please notify Tresco Apartments immediately if there are any issues upon your check-in.

• Should you require an early check-in this must be arranged prior to your arrival. We will endeavour to accommodate your request, but please understand this may not be possible.

• Check-out is strictly 10:00am on the day of your departure.

• Departure Responsibilities: Leave the Property tidy, with furniture returned to original locations, appliances off, and all access points secured.

Property suitability

• Tresco Apartments consists of differently configured apartments. As such some apartments may not be suitable for children or mobility-impaired individuals.

• Please evaluate the property details and check with us if you have any questions.

• Reservations cannot be refunded if on arrival a property is found to be unsuitable for your needs.

Cleaning Responsibilities

• Included Services: If your booking includes cleaning, it covers basic cleaning only. Additional tasks (e.g., BBQ, oven, excessive mess) may incur extra charges.

• Laundry & Linen: Supply of linen is included in your booking confirmation.   Any extra laundry costs will be at your expense, e.g., caused by misuse, pets, or by using beds or pillows without linen.

• Extra charges: Any costs for additional cleaning, excessive rubbish/recycling removal, BBQ cleaning, interior oven cleaning, excessive mess, removing cigarette butts or litter, returning furniture to original location, etc will be at your expense.  We reserve the right to charge against the credit card on file for any surcharges.

Utilities and Waste Management

• Guests are asked to conserve water and dispose of waste responsibly.

• Rubbish: All waste and recycling must be placed in bins as instructed.

• Guests are asked to me mindful of power consumption and limit unnecessary usage.

Pets

• Permitted only if specified in your booking confirmation.

• Pets are not allowed on furniture without proper covering. Additional cleaning or damage fees may apply.

• Pets must not be left unsupervised and must not disturb neighbours.

Property and Maintenance Management

• Issues must be reported to the Manager immediately to allow prompt resolution.

• Maintenance & Presentation: The Owner, or their Manager, is responsible for maintenance of the Property, its contents and facilities and for cleaning, linen, presentation and preparation of the Property for Guests. 

• Reporting & Resolution of Issues:  You must immediately notify the Manager of any damage, breakages, faulty appliances or if any appliance or facility is not available, or you have any other issue with the Property, its contents or facilities, and allow the Manager the time and opportunity to effect a resolution as quickly as possible.

• The Manager will make every reasonable effort to promptly address any repairs, maintenance, or replacements during your stay. However, if an issue can’t be resolved within the booking period, or if it is not reported immediately, the Owner or Manager, will not be liable.

Website Descriptions

• Details regarding the Property, its contents and facilities displayed on the Tresco Apartments website are deemed to be correct at time of publication.  Tresco Management reserve the right to make changes as needed.

Termination of Stay

• Bookings may be terminated for any breach of these terms, in which case all guests must vacate immediately. No refunds will be issued.

Property Availability

• In rare cases of unavailability before or during your stay, a suitable alternative will be offered. If none is found, a refund (excluding used nights) will be provided. Liability is limited to the refund amount.

• Should the Guest accept an alternative property of their choice, the Guest will pay or receive the difference in rate for the new property. No further compensation will be provided.

• Tresco reserves the right to cancel future bookings, however, will endeavour to relocate the reservation to a similar property in liaison with the guests.

Communication

• The Company will communicate via email, SMS, or phone and may share your contact details with the Owner or Manager to facilitate your stay.

Payments and Security Deposit

• Booking Confirmation: Secured upon receipt of your first payment.

• Payment Terms: Details are included in your booking confirmation. Failure to pay on the due date will result in cancellation of your booking.

• Security Deposit: If requested will be refunded within 5 business days post-departure, less any costs for damages. Liability is not limited to this deposit.

Cancellation & Changes

• More than 14 days before arrival: Full Refund.

• Within 14 days: Non-refundable.

• On or after arrival: No refund for cancellation or early departure.

Pandemic Policy (if applicable)

• Applies to New Zealand residents unable to travel due to government restrictions or isolation orders. Refunds are not available, but a credit (minus a small transfer fee) will be issued for future use within 12 months. Conditions apply.

• For bookings made through an external Online Travel Agent or Booking portal, Guest credit will be less their commission.

Agreement

• The guest agrees by the payment of the deposit/full amount to be bound by these terms and conditions. They also authorise booking agents to release to Tresco credit/debit card details and authorise Tresco to charge the credit/debit card for additional cleaning, damage, loss, and other charges as detailed in these terms and conditions.

Amendments to Terms

• The Company reserves the right to update these Terms & Conditions at any time without prior notice.

Download a copy of these terms & conditions